30.03.2025

EWM Service Order Integration

Intelligent linking through new SAP function

EWM service order integration within an SAP S/4HANA conversion is an important process for efficiently linking service processes with warehouse management. Service orders from SAP S/4HANA Service (formerly CS – Customer Service) or SAP Field Service Management (FSM) are integrated with warehouse logistics in SAP EWM.

The aim of the integration is to automatically provide materials directly from the warehouse. Inventory management is efficient and all processes are automated. Only a few manual interventions are necessary. Service orders are seamlessly synchronized and managed in real time.

Order integration process

A service order is created in SAP S/4HANA Service or FSM and the required materials are stored in the order.
SAP checks whether the required materials are available in the warehouse. If material is missing, a procurement or stock transfer is triggered. The material requirement is then automatically transferred to SAP EWM as a warehouse requisition.
SAP EWM controls picking and goods issue and creates a delivery request for the service order. The warehouse staff carry out the picking.
The material is transferred to the service technician or the production line, who confirms the material consumption. The consumption posting is made in SAP S/4HANA. The stock is automatically updated in EWM.
The consumed materials are recorded in the service order. The costs are passed on and an invoice is created.
The order is completed.

Advantages of the EWM Integration

Greater efficiency thanks to automatic material provision
Better inventory control through real-time updating
Reduced error rate by avoiding manual bookings
Optimized service processes for faster processing of customer inquiries

Advantages in comparison to a classic ERP solution

Compared to ECC with WM or without a dedicated warehouse management system, EWM service order integration has advantages in several areas, particularly in terms of technology, process automation and depth of integration.

Modulares System oder als eigenständige Lösung

limitierte Funktionen zur Bestandsführung

keine Echtzeit Synchronisation zwischen Serviceaufträgen und Lagerbestand. Buchung des Materialverbrauchs oft erst nachträglich

Aufträge manuell oder auf Basis von Reservierungen oder separaten Buchungen

Embedded oder dezentrale Lösung

Classic Solution

Modular system or stand-alone solution
Limited inventory management functions
No real-time synchronization between service orders and stock.
Booking of material consumption often only after the fact
Orders placed manually or on the basis of reservations or separate bookings
High manual effort for stock requests, bookings and tracking
No or limited RF scanning for mobile warehouse processes.
Limited integration with transportation and production processes
Rigid and often difficult to expand
Limited process adaptations without extensive developments
Not suitable for highly automated warehouses

Intelligent Service Order Integration

Embedded or decentralized solution
Detailed inventory management and stock levels down to storage bin level in real time
Greater process automation: inbound and outbound deliveries, warehouse management directly linked to the service process
Automatic consumption bookings, provision of materials via EWM picking and specialized warehouse strategies
Automatic warehouse control: use of pick & pack, RF scanning and automatic replenishment processes.
Intelligent picking strategies
Highly flexible process design with customizing options
Scalable for automated warehouses
Real-time data analysis & AI-supported warehouse optimization.

How bvise can support you

Does all this sound like it’s exactly what you’re missing? Then contact us and we’ll take a look together at how we can help you further optimize your processes!